Set up two-factor authentication

Set up two-factor authentication for your user account.

As a Intelligence Center user with non-admin access rights, you can choose to set up two-factor authentication for your user account at any time to enhance security when signing in to EclecticIQ Intelligence Center.

If your Intelligence Center administrator has enforced two-factor authentication Intelligence Center-wide, you must set up two-factor authentication for your user account before you can sign in to EclecticIQ Intelligence Center.

Two-factor authentication for EclecticIQ Intelligence Center supports only authentication app-generated second factors.

If you do not have a supported authentication app on your smartphone, go to the official marketplace for your phone brand and model, and then download and install the app.

After registering two-factor authentication by scanning a QR code, the authentication app generates a temporary one-time password (TOTP), which is your second authentication factor.

EclecticIQ Intelligence Center two-factor authentication supports any authentication app for Android and iOS smartphones that implements the OTP authentication mechanism.

For example:

• FreeOTP

• Authy

• Google Authenticator

• Microsoft Authenticator

Set up two-factor authentication

If your Intelligence Center administrator has enforced two-factor authentication Intelligence Center-wide, you must first set up two-factor authentication for your user account.

If two-factor authentication is enforced, after submitting your single-factor authentication credentials (user name and password), you are redirected to a Two-factor authentication required view, instead of EclecticIQ Intelligence Center dashboard.

Set up enforced two-factor authentication

If your Intelligence Center administrator has enforced two-factor authentication Intelligence Center-wide:

1. Sign in to EclecticIQ Intelligence Center by entering your user name and password.

2. To start setting up two-factor authentication click Set up 2FA.

3. When you have a supported authentication app on your smartphone, click I have an authentication app.

   • EclecticIQ Intelligence Center generates a QR code.

   • Intelligence Center-generated QR codes have a time limit. After yours expires, you can generate a new QR code by clicking Generate new.

4. On your smartphone, open the two-factor authentication app, and use it to scan the QR code.

   After registering the information, the authentication app returns a six-digit code.

5. In the two-factor authentication dialog, enter the six-digit code that the authentication app returned.

6. Click Next.

7. EclecticIQ Intelligence Center generates 10 alphanumeric recovery codes: download them and store them, copy-paste them to a file, or print them out.

   Store these codes in a safe and accessible place.

   Use them to recover access to two-factor authentication if you loose access to your second factor; for example, because you lost your smartphone or if you removed the two-factor entry from the authentication app by mistake.

8. To enable two-factor authentication click Finish.

   Next time you sign in to EclecticIQ Intelligence Center, you will be prompted to enter the temporary code generated by the authentication app.

Set up two-factor authentication for your user profile

Even if your Intelligence Center administrator does not enforce two-factor authentication, you can still set it up and disable it as you want:

1. Sign in to EclecticIQ Intelligence Center by entering your user name and password.

2. In the side navigation bar click the avatar image of your user profile.

3. In the user profile view, scroll down to the Two factor authentication section.

4. To start setting up two-factor authentication click Add method.

5. If you do not have a supported authentication app on your smartphone, go to the official marketplace for your phone brand and model, and then download and install the app.

6. When you have a supported authentication app on your smartphone, click I have an authentication app.

   • EclecticIQ Intelligence Center generates a QR code.

   • Intelligence Center-generated QR codes have a time limit. After yours expires, you can generate a new QR code by clicking Generate new.

7. On your smartphone, open the two-factor authentication app, and use it to scan the QR code.

   After registering the information, the authentication app returns a six-digit code.

8. In the two-factor authentication dialog, enter the six-digit code that the authentication app returned.

9. Click Next.

10. EclecticIQ Intelligence Center generates 10 alphanumeric recovery codes: download them and store them, copy-paste them to a file, or print them out.

    Store these codes in a safe and accessible place.

    Use them to recover access to two-factor authentication if you loose access to your second factor; for example, because you lost your smartphone or if you removed the two-factor entry from the authentication app by mistake.

11. To enable two-factor authentication click Finish.

    Next time you sign in to EclecticIQ Intelligence Center, you will be prompted to enter the temporary code generated by the authentication app.