Ticketing integrations | Use

After configuring the ServiceNow ticketing integration, you can create tickets directly from Intelligence Center or create a work note to an existing incident.

Size limit

You can select a maximum of 100 entities for incident creation.

To Create Tickets

1. Navigate to Search from the left sidebar.

2. Select one or more entities from which you want to create a ticket.

3. Click Export action, and from share entities, click ServiceNow.

4. To create a ticket, click Create a ticket.

5. Provide the title and description.

6. Click Save.

The ticket will be created in your ServiceNow instance and can be viewed there.

To Create Work Note

1. Navigate to Search from the left sidebar.

2. Select one or more entities from which you want to create a work note.

3. Click Export action, and from share entities, click ServiceNow.

4. To create a work note, select the incident ID from the list of incidents.

5. Click Confirm.