ServiceNow | Configure | Prepare IC#

To configure the ServiceNow app, you need to do the following in EclecticIQ Intelligence Center (EIQ IC):

  1. Create an Outgoing feed.

  2. Generate an API token.

Create Outgoing feed#

  1. Make sure you’ve defined the Dataset you’d like to export on the Outgoing feed.

  2. In the in the left navigation bar, go to Data configuration Data configuration icon > Outgoing feeds.

  3. In the top-left corner, select the Plus Create outgoing feed icon.

  4. Configure the Outgoing feed, setting the Content type to EclecticIQ Obversable CSV.
    If you also define an Execution schedule, the feed will automatically export the Observables in the dataset to ServiceNow.

Generate API token#

To set up the ServiceNow app, you have to create an API token as a user with at least the permissions and group memberships the API will need.

Configure service account

Recommended: Create a new EclecticIQ Intelligence Center user to act as a service account. Configure this user with the permissions and group memberships required and log in to it to generate the API token.

View API tokens#

To view existing API tokens belonging to a signed-in Intelligence Center user profile:

  1. In the side navigation bar click the avatar image of your user profile.

  2. From the pop-up menu, click My profile.

  3. In the My profile view, click Edit on the bottom-right corner.

  4. In the Edit your profile view, browse to the API tokens section.

    Any existing API tokens are listed here.

    You can view the following token details: #. API token name. #. API token expiration date. #. The most recent date when the API token was last used.

Next step#

Prepare ServiceNow

The next step is to prepare your ServiceNow environment.