ServiceNow | Configure | Prepare IC#

To configure the ServiceNow app, you need to do the following in EclecticIQ Intelligence Center (EIQ IC):

  1. Create an Outgoing feed.

  2. Generate an API token.

Create Outgoing feed#

  1. Make sure you’ve defined the Dataset you’d like to export on the Outgoing feed.

  2. In the in the left navigation bar, go to Data configuration Data configuration icon > Outgoing feeds.

  3. In the top-left corner, select the Plus Create outgoing feed icon.

  4. Configure the Outgoing feed, setting the Content type to EclecticIQ Obversable CSV.
    If you also define an Execution schedule, the feed will automatically export the Observables in the dataset to ServiceNow.

Generate API token#

To set up the ServiceNow app, you have to create an API token as a user with at least the permissions and group memberships the API will need.

Configure service account

Recommended: Create a new EclecticIQ Intelligence Center user to act as a service account. Configure this user with the permissions and group memberships required and log in to it to generate the API token.

  1. Log in to EIQ IC as a user with the permissions and group memberships required for the API. If you created a service account, log in to that.

  2. In the side navigation bar, select the user’s avatar image.

  3. From the pop-up menu, select My profile.

  4. In the My profile view, select Edit on the bottom-right corner.

  5. In the Edit your profile view, browse to the API tokens section.

  6. Any existing API tokens are listed here.

  7. To create a new API token, select + Create API token.

  8. In the Create new API token dialog, enter a reader-friendly name to identify the API token.

  9. If you want the token to become invalid after a period of time, select the Select expiration date checkbox.

  10. From the drop-down menu select one of the predefined time intervals.

  11. Click Generate token to create a new API token with the selected settings.

Set your default source

When an API request creates entities or observables, the system will automatically assign a user group as its source. This assignment is based on the profile of the user who created the token used in the API request.

Set your default source to make sure the system chooses the correct one for requests made with your tokens.

Next step#

Prepare ServiceNow

The next step is to prepare your ServiceNow environment.