The Microsoft Edge browser may display a certificate error and prevent users from signing in to the platform.

Scenario

Your OS is Microsoft Windows 10 or later.
Your web browser is Microsoft Edge.
When you try to sign in to the EclecticIQ Platform, Microsoft Edge displays a certificate error page.

Issue

It is not possible to sign in to the EclecticIQ Platform. This issue can occur when a web browser does not accept a third-party or a self-signed certificate. The EclecticIQ Platform uses a self-signed certificate.

Mitigation

Manually install the EclecticIQ Platform self-signed certificate to the Trusted Root Certification Authorities Certificate Store in Windows 10:

Make a local copy of the platform self-signed .crt certificate.

To request a new copy of the certificate, or for assistance, contact EclecticIQ support.
In Microsoft Windows 10, right-click the Start button.
From the pop-up context menu, click Run.
In the Open field, enter mmc, and then click OK.
File > Add/Remove Snap-in….
Under Available snap-ins, select Certificates, and then click Add.
Select the Computer account radio button, and then click Next.
Select the Local computer radio button, and then click Finish.
Click OK.
Double click Certificates.
Under Logical Store Name, right-click Trusted Root Certification Authorities, and then select All Tasks > Import.
In the Certificate Import Wizard, import the EclecticIQ Platform self-signed certificate to the Trusted Root Certification Authorities certificate store.